Frequently Asked Questions

To help simplify your decision we have compiled a list of questions we get asked most often by our Guests

  • What will staying in a villa offer me?

    Space and Luxury are the short answers.  Forget staying in a cramped, noisy hotel room, renting a private villa such as ours offers you enough space to spread out, with plenty of bedrooms and bathrooms for everyone, plus the luxury of your own Kitchen, Games room, Swimming Pool and Spa.

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  • Is there local help available if I need it?

    Our local management company are on hand 24 hours a day to deal with any issues you may have during your stay and also can provide services such as transportation and theme park tickets.  Their details are located in the villa along with a list of services.

  • Is the Villa Properly Licensed?

    In order to comply with Florida law, our home is fully licensed by the state for Short Term Rental and is fully compliant with all Fire and Safety Regulations.  A full smoke and fire detection system is in place and certified fire extinguishers are in place.  Our license allows for a maximum of 12 guests at any time and this is strictly enforced.
    WE STRONGLY RECOMMEND THAT ALL GUESTS HAVE PERSONAL TRAVEL INSURANCE

  • Are there any hidden costs?

    Absolutely not!  All taxes and Spa heating costs are included in your rental rate.  The only additional costs are for Swimming Pool heating (if required) and the refundable security deposit.

  • Are the Spa and Pool heated?

    Spa heating is included in your rental rate.  Swimming Pool heating is recommended for the cooler winter months from October to April, although this is a subjective thing and the decision is always yours.   The additional charge for Pool heating is £15 per night. To ensure that any heat is kept in the pool we ask that you cover the pool at night using the pool blanket provided.

  • What is available to entertain the Children?

    We have provided many a large DVD library plus games, toys and books to provide entertainment for the children while their parents enjoy a relaxing drink by the pool or a Spa. The Games Room offers a Playstation 2 with a variety of games and a Poker table.  There is also an Air Hockey table located in the garage area. 

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  • What kind of Internet Access can I get?

    Wireless High Speed Internet access is available via DSL in the Villa.  There is no charge for this service, although a laptop computer is required.  Note: There is no computer or printer available.

  • Is there a 'phone in the Villa?

    There is a telephone with data port for guests use. Local calls are free as are Long Distance and International calls although we do operate a reasonable use policy.

  • What do I do to book and pay?

    Please see our Booking page for full details and to download a booking form.  Bookings are confirmed with a deposit of £200 / $300 and final payment, plus the Security Deposit, is due 8 weeks prior to your arrival date.

  • What is a security deposit?

    The security deposit is paid in addition to the final balance as security against costs such as excessive cleaning costs, excessive utilities, loss or damage to our home and the return of keys after your stay.  Should no charges be required this deposit is fully refundable.

  • Do I get a discount if I stay for longer?

    Discounts are available for stays of 21 nights or more.  Please enquire for further details.

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  • Can I get to Disney easily?

    Full directions to Disney are provided before you leave for Florida, including a handy ‘back route’ to the theme parks.  Sunset Lakes is located 4 miles from Disney’s main entrance and all theme parks are well signposted once on Disney property.  All other attractions are easily accessible using the Interstate 4, just 3 miles away.

  • Is there a grocery store nearby?

    The nearest grocery store is Wynn Dixie at the Formosa Gardens Shopping Plaza, directions to this are included with your keys pack.  We recommend guests have use of a car for their stay at Villa Santa Cruz.

  • Is there a Barbeque?

    An electric barbeque is provided free of charge for use in the Lanai area.  A traditional gas barbeque can be supplied by our management company for use outside the pool screening.  An additional charge will be made locally for this service

  • What time is checkin / checkout?

    Our home is available to you from 4pm on the day of arrival until 11am on the day of departure.  Later departure is not guaranteed and must be agreed in advance.

  • Do I need to bring a hairdryer?

    No.  There a number of Hairdryers and also Hair Straighteners for use during your stay.

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  • How will I find the Villa?

    We will ensure that full driving directions and gate codes are sent to your home address at least two weeks prior to your departure for Florida.  We also send details of the location of local shops and a handy ‘back route’ into Disney World

  • How will I get the Keys?

    You have a choice of how to receive your keys.  We can mail them out to your home address (to arrive at least two weeks before you leave for Florida) or we can leave a set in our Villa Lock Box for you to collect using a code which will be provided in advance.

  • Is there a maid service?

    Villa Santa Cruz is rented on a self-catering basis, which means that there is no Maid service provided.  If this is required we can pre-arrange for a mid-stay clean, daily maid service, welcome packs, christmas decorating etc. which will be at additional cost and subject to local availability. Just let us know your requirements and we will do our best to accommodate you.

  • Do I have to pay for Laundry?

    No!  Our home comes equipped with a large capacity washing machine and tumble dryer which are available for use free of charge.  Laundry detergents are not provided. 

  • Do I need to bring my own linen?

    There are plenty of linens and towels available for your use during your stay, including Pool towels so pack light, you don't need to bring them!

  • Is Smoking allowed?

    For comfort and safety Smoking is not permitted inside the villa, although you may smoke outside on the Lanai.

  • Can I bring my Pet?

    Regrettably we do not allow pets of any kind at Villa Santa Cruz

  • Is there a safe in the Villa?

    Yes, there is a safe available for the storage of passports, money etc. Codes for the safe will be provided with your final details.

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